Orders are normally despatched within 7 working days, but at busy periods this time scale will be longer. (There is only one of us!!)
We aim to deliver your order within 28 days,
We will normally send your order via Royal Mail thus delivery can be an additional 2/3 working days.
International orders are generally sent using Royal Mail 'International Air Mail'
If your item is not in stock, we will back order it for you.
Please bear in mind that we produce and stock over 1000 product lines, thus it is impossible to stock 100% of our listed range.
If we expect an unreasonable delay in supplying your order we will notify you by email.
We guarantee your satisfaction.
All of our products come with a 30 day no quibble guarantee.
Credit card Security:
All credit cards are Securely processed by Worldpay and the Card numbers are encrypted in the software when the order is placed using 128bit encryption.
All Phone and Postal orders are processed by Streamline on a secure digital terminal. Please be aware we always need if ordered via Phone or Post your Full name, Address, Postcode, and Full Credit card number,( the long number on the card) the commencement and expiry dates, the SVC number (the last three digits of the signature strip) and a contact phone number and email address if available.
if you need to contact us at all :
1- use the contact us form on the website
2 - call 01132563415 (international +44)
3- write to us - 111 Norwood Crescent, Stanningley, Leeds, LS28 6NG, Yorkshire