Terms & Conditions
TERMS OF BUSINESS
About Us
Realtrack Models are a small company (Cottage Industry) run be Charlie Petty & Arran Aird, so we are normally very busy, as after 17 years in this field
we have a proven track record of products & service, as we are a two man band we of course have busy periods and 'Holidays'.
We always aim to supply you, our customers as soon as is possible, but when busy our deliveries are not as quick as I would like,
or just click email us below
We have a comments section IF you require and specific amendments to your order, we strongly suggest you ask us before ordering as amendments may be chargeable.
Cancellation of orders that have been specially ordered or packed ready for shipment, normally have a restocking fee applied.
When looking at the website you may me unsure which product you should select, please E.Mail us with any questions you have regarding selecting the correct item, we normally reply quickly unless we are away at a show. There is only 'ONE OF ME' in Leeds, so I can be busy doing other things. I will get back to you.
We accept most major credit card payments. If you are shopping from outside the UK then just place your order and your credit card company will convert the transaction to your own local currency.
We accept all major credit cards, but not American Express.
We do not charge for most items until they are ready to pack & ship.
Back ordered items are not charged until they are shipped, unless it is a special order item.
You may send your credit card information via phone, fax, snail mail or over our secure Internet ordering page.
Our postal address is: Realtrack Models, 111 Norwood Crescent, Leeds LS28 6NG Yorkshire. 01132 563415
If we expect a unreasonable delay in supplying your order we will normally notify you by e.mail.
Products not manufactured by DC Kits & D & E Videos are subject to the deliveries schedules imposed by the manufacturers and could be discontinued without notice, we will notify you if supplying the product you have ordered becomes difficult due to
non availability or no current production programs.
Refunds
Any refunds will be issued to the card that was originally used to purchase the goods, we cannot refund any amount onto other cards, your refund is usually when the item arrives back with us. Once refunded the card issuer may take between 7 - 10 days to process the money back into your account. Non-UK customers may be charged a conversion fee from their Bank or Credit Card Company for any refunds processed into their account, we at DCKits-D E Video’s cannot accept any liability for any of these charges.
Exchanges
Customers returning items for exchange should be aware it is their responsibility to pay for all postage of an item. We can be very flexible in how and what you would like to exchange for, but this should be agreed before sending an item back to us.
We accept credit card payment. If you are shopping from outside the UK then just place your order and your credit card company will convert the transaction to your own local currency.
We accept all major credit cards, but not American Express.
We do not charge for most items until they are ready to pack & ship.
Back ordered items are not charged until they are shipped, unless it is a special order item.
You may send your credit card information via phone, fax, snail mail or over our secure Internet ordering page.
Our postal address is: Realtrack Models, 111 Norwood Crescent, Leeds LS28 6NG Yorkshire. 01132 563415
or just click email us below
alternatively, you can call on 01132 563415 (International +44
or write to us at 111 Norwood Crescent, Stanningley, Leeds LS28 6NG Yorkshire.
Monday:9.00 to 15.30 & 18.00 to 20.00.
Tuesday:9.00 to 15.30 &18.00 to 20.00.
Wednesday:9.00 to 15.30 & 18.00 to 20.00.
Thursday: 9.00 to 15.30 & 18.00 to 20.00.
Friday:Closed
Saturday:Closed
Sunday:Closed
PLEASE NOTE
We are often available at other times during the week, but if the phone remains unanswered
then we are either away on business, on holiday, or unconcious!
Thanks for your support. Charlie & Arran