Terms & Conditions

TERMS OF BUSINESS

About Us

Realtrack Models are a small company (Cottage Industry) run be Charlie Petty & Arran Aird, so we are normally very busy, as after 17 years in this field

we have a proven track record of products & service, as we are a two man band we of course have busy periods and 'Holidays'.

We always aim to supply you, our customers as soon as is possible, but when busy our deliveries are not as quick as I would like,

but there are only 24 Hours in a Realtrack working day, we wish sometimes there were more!!!!

If you have any suggestions or comments please email us at: pacercharlie2@gmail.com

or just click email us below

Email US

Making A Purchase

Making a purchase could not be easier, just browse our Online Catalogue, then click on any items that you would like to purchase and put them into the shopping cart.

After you have finished your selection, click on "Order" and you will be asked for all your details, so that we will be able to supply the order direct to your desired address.

We have a comments section IF you require and specific amendments to your order, we strongly suggest you ask us before ordering as amendments may be chargeable.

Cancellation of orders that have been specially ordered or packed ready for shipment, normally have a restocking fee applied.

When looking at the website you may me unsure which product you should select, please E.Mail us with any questions you have regarding selecting the correct item, we normally reply quickly unless we are away at a show. There is only 'ONE OF ME' in Leeds, so I can be busy doing other things. I will get back to you.

We accept most major credit card payments. If you are shopping from outside the UK then just place your order and your credit card company will convert the transaction to your own local currency.

We accept all major credit cards, but not American Express.

We do not charge for most items until they are ready to pack & ship.

Back ordered items are not charged until they are shipped, unless it is a special order item.

You may send your credit card information via phone, fax, snail mail or over our secure Internet ordering page.

Our postal address is: Realtrack Models, 111 Norwood Crescent, Leeds LS28 6NG Yorkshire. 01132 563415

Shipping And Handling

Charges for shipping are listed as you order.

Delivery Schedule

We aim to deliver your order within 28 working days, normally this is withing 10 days but as we visit over 30 model shows we are sometimes away from Thursday-Tuesday

. We will normally send your order via Royal Mail thus delivery can be an additional 2/3 working days. International orders are generally sent using Royal Mail 'International Air Mail'

Back Orders

If your item is not in stock, we will back order it for you. Please bear in mind that we produce and stock well over 1000 product lines. thus it is impossible to stock 100% of our listed range.

All model railway items are normally produced in batches and often when sold, out they become unavailable.

If we expect a unreasonable delay in supplying your order we will normally notify you by e.mail.

Products not manufactured by DC Kits & D & E Videos are subject to the deliveries schedules imposed by the manufacturers and could be discontinued without notice, we will notify you if supplying the product you have ordered becomes difficult due to

non availability or no current production programs.

Credit Card Security

All credit cards are Securely processed Online by Worldpay and the Card numbers are encrypted in the software when the order is placed using 128 bit encryption. All Phone & Postal orders are processed by World Pay on a secure digital terminal. Please be aware we always need if ordered via Phone or Post your full name, address, postcode, full Credit Card number (The long number on the card) the commencement & expiry dates, the SVC number (The last 3 digits off of the signature strip) and a contact phone number and e.mail address if available.

Guarantee

We guarantee your satisfaction.

All of our products come with a 30 day no quibble guarantee.

Returns Policy

Your rights to return goods are protected under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013, as well as the EU Consumer Rights Directive and our terms and conditions will not affect your statutory rights.

Refunds

Any refunds will be issued to the card that was originally used to purchase the goods, we cannot refund any amount onto other cards, your refund is usually when the item arrives back with us. Once refunded the card issuer may take between 7 - 10 days to process the money back into your account. Non-UK customers may be charged a conversion fee from their Bank or Credit Card Company for any refunds processed into their account, we at DCKits-D E Video’s cannot accept any liability for any of these charges.

Exchanges

Customers returning items for exchange should be aware it is their responsibility to pay for all postage of an item. We can be very flexible in how and what you would like to exchange for, but this should be agreed before sending an item back to us.

We accept credit card payment. If you are shopping from outside the UK then just place your order and your credit card company will convert the transaction to your own local currency.

We accept all major credit cards, but not American Express.

We do not charge for most items until they are ready to pack & ship.

Back ordered items are not charged until they are shipped, unless it is a special order item.

You may send your credit card information via phone, fax, snail mail or over our secure Internet ordering page.

Our postal address is: Realtrack Models, 111 Norwood Crescent, Leeds LS28 6NG Yorkshire. 01132 563415

Contacting Us

If you need to reach us, please email us on: pacercharlie2@gmail.com

or just click email us below

Email US

alternatively, you can call on 01132 563415 (International +44

or write to us at 111 Norwood Crescent, Stanningley, Leeds LS28 6NG Yorkshire.

Monday:9.00 to 15.30 & 18.00 to 20.00.

Tuesday:9.00 to 15.30 &18.00 to 20.00.

Wednesday:9.00 to 15.30 & 18.00 to 20.00.

Thursday: 9.00 to 15.30 & 18.00 to 20.00.

Friday:Closed

Saturday:Closed

Sunday:Closed

PLEASE NOTE

We are often available at other times during the week, but if the phone remains unanswered

then we are either away on business, on holiday, or unconcious!

Thanks for your support. Charlie & Arran